What is the ultimate scope of KPIs? It is to simply translate your strategic intent into measurable goals and to air all the required resources to them – with laser-focus.

In my previous post, we talked about the number one fundamental feature of your KPIs: that they must be relevant. They have to provide the information you need to steer the business – when you need it.

But to accomplish to that, relevancy is not enough.

That brings me to the second fundamental feature you must have. Your KPIs have to be communicative.  Continue reading →